FAQs
What types of products do you offer?
Our store provides a diverse range of high-quality products, including stunning moissanite stones that enhance your jewelry collection and versatile acrylic paints that cater to various artistic projects. We focus on affordability and unique options to deliver exceptional value to our customers.
How can I return an item?
To initiate a return, you must contact us within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags and packaging intact. You will need to provide a receipt or proof of purchase. Once your return is accepted, we will send you a return shipping label and instructions on how to proceed.
What is your shipping policy?
We aim to process orders within 24-72 hours. Depending on your location, you can expect your package to arrive within 6-15 days. Our dedicated support team is available to assist you with any shipping inquiries or concerns.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on hazardous materials, flammable liquids, or sale items. If you have questions about a specific product, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item you desire.
What should I do if my item is damaged or incorrect?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away. We will evaluate the issue and work to resolve it promptly.
Do you offer international shipping?
We currently offer shipping within the specified regions. For international shipping inquiries, please contact our support team for more information regarding availability and shipping times.